Implementation of Green Practices on Room Attendant at Sofitel Bali Nusa Dua Beach Resort

I Komang Triartha  Pramana; Ni Nyoman Sri  Astuti; Lien  Darlina; I Ketut  Astawa

doi:10.58982/injogt.v4i2.453

Authors

I Komang Triartha Pramana Tourism Department, Politeknik Negeri Bali
Ni Nyoman Sri Astuti Tourism Department, Politeknik Negeri Bali
Lien Darlina Tourism Department, Politeknik Negeri Bali
I Ketut Astawa Tourism Department, Politeknik Negeri Bali

DOI:

https://doi.org/10.58982/injogt.v4i2.453

Keywords:

implementation, green practices, room attendant, hotel

Abstract

Purpose: The purpose of this study was to analyze whether the room attendant at Sofitel Bali Nusa Dua Beach Resort had implemented green practices and to find out which indicators need to be improved and maintained in implementing green practices.

Research methods: This study uses descriptive statistical analysis techniques with data collection methods by means of observation, interviews, questionnaires, and documentation. The method of determining the informants using purposive sampling method with the number of informants 33 people from room attendant employees.

Findings: The room attendant has implemented green practices very appropriately In the implementation of green practices, there are 3 green practices variables with 9 indicators, where in implementing this program there are 2 indicators that need to be improved, namely the first use of reused bed linen in hotel rooms and secondly the use of reused towels in bathrooms. In an effort to improve the 2 indicators of green practices, the author suggests using or multiplying decorative ornaments containing words or writings that ask guests to reuse bed linen and towels in the hotel room.

Implication: With the implementation of green practices in room attendants, it is expected to reduce the impact of environmental damage that can be caused by the hotel industry.

References

Arikunto, S. (2010). Research Methods. Jakarta: Rineka Cipta.

Artini, N. M. W. D; Suarja, I K; Sadguna, I G. A. J; Sudarmini, N. M. (2020). Implementing SOP to Improve Butler Performance. International Journal of Glocal Tourism Volume 1 Number 1 September; https: //ejournal.catuspata.com/index.php/injogt/article/view/16.

Atzori, R., Shapoval, V., & Murphy, K. S. (2018). Measuring Generation Y consumers’ perceptions of green practices at Starbucks: An IPA analysis. Journal of foodservice business research, 21(1), 1-21.

Cahyani, N. P. E. Y., Astawa, I. K., & Triyuni, N. N. (2020). Increasing Room Occupancy and Room Revenue through Price Decision Strategy. International Journal of Glocal Tourism, 1(1), 1-12.

Dewi, P.E.O; Astawa, I K., Ernawati, N. M., Suarta, I K. (2019). “The Impact of Hotel Staff Appraisal to Career Development”. International Journal of Green Tourism Research and Applications, Volume 1 Number 1, 2019; http: //ojs.pnb.ac.id/index.php/IJOGTRA/article/view/1632.

Handayani, R. D., & Iman, A. N. (2021). Peranan Room Attendant dalam Pelayanan Make Up Room Guna Kenyamanan Tamu di Grand Pasundan Convention Hotel Bandung. Jurnal Kajian Pariwisata, 3(1), 38-42.

Mutiara, F. A. (2018). The Role of Housekeeping In An Effort To Improve Guest Satisfaction At The Hotel. 1–7.

Putra, I P. S. S. A., Mudana, I G., Sutama, I K., Sudarmini, N. M. (2020). Hotel and Spa Employee Intrinsic-Extrinsic Motivation and their Work Performance. International Jornal of Glocal Tourism Volume 1 Number 1, September; https: //ejournal.catuspata.com/index.php/injogt/article/view/14.

Schubert, F. (2008). Exploring and predicting consumers' attitudes and behaviors towards green restaurants. Electronic Thesis or Dissertation. 96.

Sugiyono. (2014), Quantitative, Qualitative and Combination Research Methods (Mixed Methods). Bandung: Alphabeta.

Sugiyono. (2018). Quantitative, Qualitative and R&D Research Methods. Bandung: Alphabeta.

Tannur, C. V. & Jokom, R. (2019). Indonesian Society's Behavior in Supporting Green Practices in Hotels: Analysis of Theory of Planned Behavior Model. 344–359.

Teng, Y.-M., Wu, K.-S., & Liu, H.-H. (2015). Integrating altruism and the theory of planned behavior to predict patronage intention of a green hotel. Journal of Hospitality & Tourism Research, 39(3), 299-315.

Trisna, N. L. P. S. R., Astawa, I. K., & Nadra, N. M. (2020). Strategies to Apply Leadership Styles and Workloads to Hotel Employee’s Morale. International Journal of Glocal Tourism, 1(1), 13-20.

Tzschentke, NA, Kirk, D., & Lynch, PA (2008). Going green: Decisional factors in small hospitality operations. International Journal of Hospitality Management, 27(1), 126-133.