Implementation of Wellness Tourism to Enhance Guest Satisfaction at The Westin Resort & Spa Ubud

Ni Kadek Juliana  Dewi; Ida Ayu  Elistyawati; Budi  Susanto; I Ketut  Suja; Ni Wayan Wahyu  Astuti

doi:10.58982/injogt.v4i3.496

Implementation of Wellness Tourism to Enhance Guest Satisfaction at The Westin Resort & Spa Ubud

Authors

Ni Kadek Juliana Dewi Politeknik Negeri Bali, Indonesia
Ida Ayu Elistyawati Politeknik Negeri Bali, Indonesia
Budi Susanto Politeknik Negeri Bali, Indonesia
I Ketut Suja Politeknik Negeri Bali, Indonesia
Ni Wayan Wahyu Astuti Politeknik Negeri Bali, Indonesia

DOI:

https://doi.org/10.58982/injogt.v4i3.496

Keywords:

hotel, wellness tourism, guest satisfaction

Abstract

Purpose: This research was conducted with the aim of knowing the implementation of the wellness concept that is being carried out and its relationships to guest satisfaction who stays at The Westin Resort & Spa Ubud, Gianyar, Bali.

Research methods: The data collection was using interviews, literature studies, observations, and questionnaires which were processed using qualitative descriptive data analysis techniques. Likert Scale was used to measure how well the implementation of the wellness concept had been carried out.

Findings: The results of this study indicate that the application of the 6 pillars of wellness concept is very important and has been carried out well by the employees of The Westin Resort & Spa Ubud.

Implication: The Westin Resort & Spa Ubud guests stated that they were very satisfied with the facilities and wellness services provided.

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Published

2023-09-12

How to Cite

Dewi, N. K. J. ., Elistyawati, I. A. ., Susanto, B. ., Suja, I. K. ., & Astuti, N. W. W. . (2023). Implementation of Wellness Tourism to Enhance Guest Satisfaction at The Westin Resort & Spa Ubud. International Journal of Glocal Tourism, 4(3), 208-218. https://doi.org/10.58982/injogt.v4i3.496