Implementation of Wellness Tourism to Enhance Guest Satisfaction at The Westin Resort & Spa Ubud
Keywords:hotel, wellness tourism, guest satisfaction
Purpose: This research was conducted with the aim of knowing the implementation of the wellness concept that is being carried out and its relationships to guest satisfaction who stays at The Westin Resort & Spa Ubud, Gianyar, Bali.
Research methods: The data collection was using interviews, literature studies, observations, and questionnaires which were processed using qualitative descriptive data analysis techniques. Likert Scale was used to measure how well the implementation of the wellness concept had been carried out.
Findings: The results of this study indicate that the application of the 6 pillars of wellness concept is very important and has been carried out well by the employees of The Westin Resort & Spa Ubud.
Implication: The Westin Resort & Spa Ubud guests stated that they were very satisfied with the facilities and wellness services provided.
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