Quality Evaluation of EDUCAMPUS Information System Using Importance-Performance Analysis Method

Authors

  • I Gede Dody Okta Biantara Bisnis Digital, Politeknik Internasional Bali, Tabanan, Bali, Indonesia
  • Ayu Gde Chrisna Udayanie Sistem Informasi, Universitas Bali Dwipa, Denpasar, Indonesia
  • I Made Kresna Dana Ilmu Komputer, Pascasarjana, Universitas Pendidikan Ganesha, Singaraja, Bali, Indonesia

DOI:

https://doi.org/10.58982/krisnadana.v4i2.718

Keywords:

Academic Information System, Importance Performance Analysis, Information System Evaluation

Abstract

This study was conducted to assess the satisfaction level of students at the Bali International Polytechnic. The quality provided by the Educampus information system includes aspects of usability, information, interactivity, and design. The majority of respondents access the academic website frequently (32%) and perceive the current website quality to be good (42%), although some issues remain, such as an unappealing interface and inaccurate information. Most respondents (53%) find that the website services meet their expectations satisfactorily. The research was carried out by distributing 100 questionnaires, with data processed using the Importance Performance Analysis (IPA) method. The IPA method aims to evaluate the alignment between expectation and perception levels, followed by plotting the results on a Cartesian diagram. Findings from the IPA calculations indicate that providing clear and easily understood information should be prioritized for system improvement, while several other indicators already meet user expectations, with one attribute (attribute 13) requiring enhancement. Overall, indicators that align with user expectations include indicators numbered 16, 17, 20, 12, 15, 10, 3, 14, 1, and 19. This implies that the institution should prioritize simplifying information provision indicators to improve user comprehension.

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Published

2025-01-31

How to Cite

I Gede Dody Okta Biantara, Udayanie, A. G. C. ., & I Made Kresna Dana. (2025). Quality Evaluation of EDUCAMPUS Information System Using Importance-Performance Analysis Method. Krisnadana Journal, 4(2), 62-66. https://doi.org/10.58982/krisnadana.v4i2.718