Responsibilities of Business Actors to Consumers Due to Incompatibility of Objects and Specifications in Electronic Transaction Agreements
DOI:
https://doi.org/10.58982/jdlp.v1i3.240Keywords:
Responsibility; Businessmen; Consumer; non-conformance; Object; Specifics; Electronic TransactionAbstract
This article aims to determine the legal protection for the violation or non-fulfilment of consumer rights in transactions conducted electronically and to determine the form of responsibility of online business actors for acts of default against consumers in transactions conducted electronically. Then, this research is normative juridical research supported by a statutory approach. In addition, this research is also supported by various data sources, including primary legal materials in the form of laws and regulations, secondary legal materials consisting of books and scientific journals, and tertiary legal materials covering various complementary information and data originating from various websites on the Internet. The results of the study explain that in conducting transactions of goods and/or services, especially those carried out electronically, various laws and regulations such as UUPK, UU ITE, and PP concerning the Implementation of Electronic Systems and Transactions have guaranteed the rights of consumers and provided obligations to business actors. In this case, if the consumer's rights are violated or, in other words, the business actor does not carry out his obligations. The consumer is entitled to compensation or compensation. Therefore, as a form of responsibility for the occurrence of violations of consumer rights in the form of receiving goods or objects and specifications that do not match the specifications, business actors are obliged to provide compensation. If this cannot be fulfilled, it is possible to take various litigation and non-litigation dispute resolution options.
References
Devi, Komang Bulan Tri Laksmi, and Ni Ketut Supasti Dharmawan. “TANGGUNG JAWAB PELAKU USAHA TERHADAP KONSUMEN TERKAIT CACAT TERSEMBUNYI PADA BARANG ELEKTRONIK DALAM TRANSAKSI ONLINE.” Kertha Semaya: Journal Ilmu Hukum 4, no. 1 (2016): 1–14.
Editor, Tim. “Bukalapak Dan JD.ID Jadi E-Commerce Paling Bermasalah Versi YLKI,” 2022.
Hadjon, Philipus M. Perlindungan Hukum Bagi Rakyat Indonesia. Surabaya: Bina Ilmu, 2014.
Kristiyanti, Celina Tri Siwi. Hukum Perlindungan Konsumen. Jakarta: Sinar Grafika, 2011.
Latianingsih, Nining. “PRINSIP TANGGUNG JAWAB PELAKU USAHA DALAM TRANSAKSI ELEKTRONIK MENURUT UNDANG-UNDANG INFORMASI DAN TRANSAKSI ELEKTRONIK.” Jurnal Ekonomi Dan Bisnis 11, no. 2 (2012): 71–76.
Marzuki, Peter Machmud. Penelitian Hukum. 12th ed. Jakarta: Prenadamedia Group, 2016.
Miru, Ahmad. Hukum Kontrak & Perancangan Kontrak. Depok: Rajawali Pers, 2020.
Priowirjanto, Enni Soerjati. “Pengaturan Transaksi Elektronik Dan Pelaksanaannya Di Indonesia Dikaitkan Dengan Perlindungan E-Konsumen.” PADJADJARAN Jurnal Ilmu Hukum (Journal of Law) 1, no. 2 (2014): 286–300. https://doi.org/10.22304/pjih.v1n2.a5.
Republik Indonesia. Pasal 1 Angka 2 Undang-Undang Nomor 19 Tahun 2016 Tentang Perubahan Undang-Undang Nomor 11 Tahun 2008 Tentang Informasi dan Transaksi elektronik (2016).
———. Pasal 4 huruf c Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen (1999).
———. Pasal 48 Ayat (3) Peraturan Pemerintah Nomor 82 Tahun 2012 Tentang Penyelenggaraan Sistem dan Transaksi Elektronik (2012).
Riski. “YLKI Catat Kenaikan Pengaduan Konsumen Tahun 2020, Dimana Posisi Sektor Perumahan?,” 2021.
Rumimper, Grace Joice S. N. “Tanggung Jawab Pelaku Usaha Terhadap Konsumen Dalam Jual Beli Melalui Internet.” Jurnal Hukum Unsrat 1, no. 3 (2013).
Setiani, Herlin, and Muhammad Taufiq. “PERLINDUNGAN KONSUMEN ATAS BARANG YANG TIDAK SESUAI DENGAN PERJANJIAN DALAM PERDAGANGAN ELEKTRONIK DIKAITKAN DENGAN UNDANG-UNDANG INFORMASI DAN TRANSAKSI ELEKTRONIK.” JURNAL ILMIAH LIVING LAW 10, no. 2 (October 2018): 114. https://doi.org/10.30997/jill.v10i2.1497.
Setyawati, Desy Ary, Dahlan Ali, and M. Nur Rasyid. “Perlindungan Bagi Hak Konsumen Dan Tanggung Jawab Pelaku Usaha Dalam Perjanjian Transaksi Elektronik.” Syiah Kuala Law Journal 1, no. 3 (December 2017): 46–64. https://doi.org/10.24815/sklj.v1i3.9638.
Situmorang, Anggun P. “Jasa Keuangan Paling Banyak Diadukan Konsumen Kepada YLKI Sepanjang 2021,” 2022.
Subekti. Hukum Perjanjian. Jakarta: Intermasa, 2002.
Sukarni. Cyber Law Kontrak Elektronik Dalam Bayang-Bayang Pelaku Usaha. Jakarta: Pustaka Suara, 2007.
Downloads
Published
Issue
Section
License
Copyright (c) 2022 Journal of Digital Law and Policy
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
